Once we’ve received your booking request, we will contact you to confirm dates and times, together with a schedule of events. We would ask that you print and sign this booking request form and then return it to us by e-mail (preferable) or post (please keep a copy for your records). Your written confirmation is your acceptance of the services that we will be providing and our quote.
Your confirmation also indicates that you accept our terms and conditions, as detailed below, and that you agree that you are entering into a contract with Novo Science. Pre-visit information and a confirmation e-mail or letter, if you don’t have e-mail facilities, will be sent to you, upon receipt of your written confirmation. Please remember that your booking is not confirmed until you have received this pre-visit information and we have received your payment.
• Payment will be due upon invoice. Our terms are 30 days from data of invoice, or 10 days before your event, in the case of a late booking. We will send an invoice when we have received your signed booking request form.
• Electronic (BACS) payment is preferred, but payment may also be made by cheque drawn upon a UK bank or UK branch of a foreign bank.
• All payment must be in pounds Sterling and the customer must meet currency conversion costs.
• Novo Science will supply the information required for BACS payment at the time of invoicing.
Overdue invoices may attract interest charges, applicable on the day that the invoice becomes overdue. Novo Science accepts no liability to events arising from late payment or no payment of fees. If we have not received payment within ten working days prior to your event, then we will cancel your booking.
The contract begins on the date of your booking confirmation and ends upon delivery of the session that you have ordered, unless agreed by both parties in writing.